Frequently Asked Questions
At Riveting Ingredients, we ensuring your Organic Monk, monk fruit products reach you quickly and securely. We use Canada Post for all our shipping needs, guaranteeing reliable service. Every shipment is assigned a tracking number so you can monitor your package's journey from our store to your doorstep. Additionally, all shipments are insured for up to $100.00, providing peace of mind and added protection for your purchase.
At Riveting Ingredients, we prioritize the security and convenience of our customers' transactions. We exclusively accept secure online payments through all major credit and debit cards. Please note that we do not process payments via telephone or Electronic Funds Transfer (EFT). This ensures that your personal and financial information remains protected. If your are an approved vendor a secure payment link can be requested to submit invoice payments.
At Riveting Ingredients, we strive to ensure you receive your products promptly. Generally, trackable shipments within Canada take 3-10 business days via Canada Post. Please note that this time frame may be affected by unusual weather conditions, which can cause slight delays. Our goal is to make health and wellness riveting again by providing you reliable and efficient service every time you order.
At Riveting Ingredients, your complete satisfaction is guaranteed with our Organic Monk, monk fruit products. If you product arrives damaged, expired or the tamper seal has been compromised, Riveting Ingredients will issue a full refund. Refunds are issued within 3-5 business days upon receipt of your returned order. The refund will be processed using the same method used during the purchase. Please ensure that all returns are in their original condition to qualify for a refund.
If your order appears to be lost, please take the following steps to ensure we can assist you by calling us, messaging us through the contact page or use the online chat feature on our website at www.rivetingingredients.com.
When reaching out to our customer service team, please provide as much information as possible about your order. This includes the tracking number of the lost product. Our dedicated customer service team will investigate the issue and work diligently to resolve it and ensure you receive your Organic Monk, monk fruit products as soon as possible.
At Riveting Ingredients, your satisfaction is our top priority. We stand by the quality of our products, ensuring they meet the highest standards. If for any reason you find that a product isn't up to your expectations, we have a straightforward, customer-friendly policy: If it's not right, we'll make it right. This means you can reach out to our customer service team, and we will work diligently to resolve your issue, whether it involves a replacement, refund, or any other suitable solution. Your well-being is our mission, and we're committed to ensuring your satisfaction with every purchase.